Paper #17

Q-CAM: Queue Monitoring System using Camera

Farah Nadiah Mohammad Ramlee, Radzi Ambar, Mohd Helmy Abd Wahab, Chew Chang Choon and Muhammad Mahadi Abd Jamil

Abstract: Development and design of mobile queue counter monitoring system is an alternative way for people who visit service premises to monitor queue number through phone without having to be at the place to wait for their turn. A long waiting line and waiting time are the reasons why this project had been developed. Many related systems had been introduced by different companies but due the high cost of installation and maintenance, some service companies had difficulties to implement the system. However, the proposed mobile queue counter monitoring system called Q-CAM is an add-on device which will be installed with the existing system and uses only ESP32 camera and FTDI Programmer as hardware development. A smartphone application is developed by using MIT App Inventor to ease the customer to monitor queue number on the app. In this work, the hardware designs of the propose device is described. Furthermore, the steps to develop the smartphone app is demonstrated. Preliminary experimental results show that the average time required to display a captured queue number image on the app were 5 seconds (during strong Wi-Fi signal) and 10.8 seconds (during weak Wi-Fi signal).

Keywords: Queue monitoring system; ESP32 camera; smartphone application; Wi-Fi; QMS.