Paper #4

Conceptual User Interface Design Process for Healthcare App for Primary Care Level Services in India

Aratrika De and Woo Jeong Chon

Abstract: Combining healthcare services on a primary care level, at a basic rather than specialised extent, for elementary treatment seeking people, can be challenging but yet useful. In fact, there are many different healthcare apps currently available in the emporium of India, however, their lack of usability as well as appropriate user interface is a major concern. Thus, the possibility of creating convenient and sustainable user interface and experience has great potentials in this regard. This paper presents a Proof-of-Concept (PoC) prototype for primary care level services in India, enabling seamless communication amongst pharmacies, clinics and relevant specialised services, demonstrating chronological steps of the conceptual user interface design process. The initial usability test results of the app reveal positive upshots. The PoC prototype, developed exploring service design processes, can be used for reference and guidance for the researchers, developers and other concerned stakeholders.

Keywords: Healthcare Apps; Primary Care in India; User Interface Design Process; Service Design.